Whatever your instrument support needs, Itron aims to be as flexible as possible in meeting them. Therefore, we offer repair and calibration service on a contractual or per-incident basis. With Itron's conscientious repair and precise calibration services, you can measure the difference in quality, reliability and value.
Itron's Repair Services Maximize Instrument Uptime
Agilent-trained, expert technicians and engineers work quickly and accurately to reduce downtime so you get back to business fast. Agilent instruments covered by warranty, repair agreements, or extended support options will be repaired within 14 working days upon receipt. Our ISO-17025-certified service centers have the latest information about Agilent-designed engineering improvements or recommended modifications. Our service centers are equipped to install upgrades and enhance product performance and useful life.
Itron's Calibration Service Improve Measurement Accuracy
Itron offers a range of calibration services to ensure that your instruments continue to provide you with the consistently high levels of measurement accuracy for which they were designed. These services can be delivered at our highly automated service center or at your site.
All measurements made in Itron's calibration processes are traceable to national and international standards. Please refer to Itron's traceability chart for more information.
Itron engineers deliver thorough, high-quality calibrations that are among the most reliable in the industry, no matter where you are located. Your product's performance is compared to standards of known accuracy to ensure conformance with published specifications. Any adjustments necessary to bring the instrument within specification are made.
Itron's standard calibration service includes the following features:
1. A complete data report. Upon completion of each calibration, you receive a thorough data report that states the measured product performance after adjustment.
2. A calibration certificate and sticker. You receive a certificate of calibration stating environmental conditions at the time of calibration. In addition, Itron affixes a sticker to your instrument indicating the next recommended calibration due date.
3. Itron furnishes a certificate of calibration stating compliance with the appropriate national or international standards, including the list of equipment standards used and their next calibration due date.
For customers with special service arrangement with Itron, we provide the same high-quality calibration as the standard calibration service plus an enhanced data report. If, during the calibration process, a parameter is found to be out of specification, we will record the data before any adjustment is made. Following adjustment, we will record new data for the parameter affected by the adjustment. Both "before" and after" data appear in your data report.
